It’s a simple enough thing, saying “thank you.” It doesn’t even need to be those exact words — Thanks so much! Appreciate it! Xièxiè! With much ease, there are myriad ways to show gratitude. It’s the only sentiment I know in nine different languages, because I wholly believe it’s that important. And it’s one of the most glaring missed opportunities I’ve found in nonprofits.
I had a manager once who seemed allergic to the words. Even some of the worst bosses feign being grateful… sociopathically. However, I can count on one hand the number of times this particular one actually took a moment to thank me, or anyone for that matter. I can’t tell you how crappy that made me feel on almost a daily basis.
Don’t get me wrong, I’m not (entirely) needy. Not every single thing done needs an overwhelming display of recognition. But I tell you what… in all my years seeing people disenfranchised with, or because of nonprofit work, never once was it the result of too much appreciation. Have you ever known someone who left an organization because they were thanked too often?
There’s no great mystery to it, and I once neatly heard the concept phrased as an attitude of gratitude. And I really do think it can be an attitude or, more specifically, a behavior.
I have really fond memories of a peer who really lived this attitude. He was the organization’s tech/AV/guru-of-all-things; you know, one of those positions that works 100-hour weeks with little praise. He approached every single interaction with grace, even (and especially) if it didn’t go smoothly. He would always thank me for my time and my input, and it made me value his time and input even more.
All this is to say… approach your work and your colleagues as if their support is welcome, and makes a difference, even if it’s that one boss who never does the same for you. You’ll thank yourself for it later.